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Tourism Service Excellence - SANS 1197
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​Tourism Service Excellence Standard – SANS 1197:2012

The standard was developed in 2012 to develop a measuring tool that can assist organisations to benchmark themselves.

The purpose of the standard is:

  • To introduce generic standards for planning, developing, implementing and improving service excellence in the tourism value chain;
  • To introduce specific minimum requirements for the performance of organisational measurement and for the monitoring of service standards in the tourism value chain;
  • To introduce a trustworthy service standard that includes credible marketing, quality products and excellent service; and
  • To introduce a performance system that enables effective monitoring and evaluation.