CATEGORIES

Customer services

This will recognise the VIC that excels in the provision of visitor services and customer care. The considerations will include:

• The type of information dissemination platforms and how efficient they are;
• Visitor compliments through the use of visitor's book;
• Public perceptions.

Most innovative VIC

This will recognise the VIC that displays innovative and modern ways of addressing tourist requirements. The considerations will include:

• Use of mobile phone technology;
• Use of modern ways of accessing information e.g. Wi-Fi;
  

  Statistics

  
  This will recognise the VIC that consistently captures; analyses and shares visitor statistics with the stakeholders. The considerations will include usefulness of the statistical reports produced:
• Proof of capturing and analysis of visitor statistics over determined period of time;
• Quality and viability of the statistics produced; Method(s) used to captured and analyse the statistics.  

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