| 2386 | Mzukisi Cwibi | 2022 | Companies seek to maintain a competitive advantage in the marketplace. One of the
means to achieve competitive advantage is to employ people who are motivated to
perform their duties to the best of their abilities. Motivational programmes and
practices should therefore form part of a company’s human resource strategy.
Rewards are among the many ways of motivating employees to act in accordance with
organisational goals. This study explores management’s perceptions of effective
reward systems for employees at selected five-star hotels in the Cape Town central
business district (CBD).
An exploratory research design was adopted, customary in cases where the problem
must be defined more precisely before an approach can be developed. The study
made use of semi-structured interviews to collect qualitative data on rewards systems
in the selected five-star hotels in line with the research objectives. Fourteen interviews
with managers working in five-star hotels were conducted. The non-probability
sampling method of purposive and convenience sampling was applied to select
participants working in top management in the administrative departments of the
hotels. Analysis of the interview data was guided by Creswell’s six-step methodology,
in terms of which the interviews were initially recorded, transcribed and presented in
narrative form.
The findings of the study indicated that five-star hotels use extrinsic reward systems
(commission, salary increase, cash, shopping vouchers, provident fund, bonus) and
intrinsic reward systems (appreciation/praise, training, birthday gifts/presents,
recognition, employee of the month, complimentary stay, positive feedback from
superiors, mentoring, meal voucher, delegation). The study revealed that employees
prefer extrinsic to intrinsic rewards.
The study revealed that the rewards system attracts, keeps and motivates employees
to perform consistently at optimal levels. The absence of a rewards system leads to
demoralised employees, poor performance, low productivity, staff turnover, and
negative attitudes and behaviour. According to results of the study, the researcher
recommends that managers implement balanced and effective rewards, both intrinsic
and extrinsic, as employees are the most precious asset of an organisation. Hotel
establishments should also invest in educating their employees to improve their work
environments. This is to ensure that employees value non-financial rewards as much
as they value financial rewards. | Cape Peninsula University of Technology | Dissertation | | N4FUYHAX2DSF-245590710-121 | | | | | | | | | | | 2023/03/31 06:54:02 | MANAGEMENT’S PERCEPTIONS OF EFFECTIVE EMPLOYEE REWARD SYSTEMS AT SELECTED FIVE-STAR HOTELS IN THE CAPE TOWN CENTRAL BUSINESS DISTRICT A dissertation submitted in fulfilment of the | 1341 | https://tkp.tourism.gov.za/ResearchRepo/Shared Documents/Forms/AllItems.aspx | pdf | False | pdf | | | | | 2455 | Johannes Hermanus Engelbrecht | 2022 | The purpose of this study is to investigate the influence of popular media
representations, specifically film and television, on narratives of place and tourist
destination image. The argument is based on the premise that popular media
representations of potential tourist destinations, through wide dissemination and use,
construct and sustain specific expectations and perceptions in potential tourists. This
may ultimately influence motivational indicators for travel to or deterrents from travel
to a specific destination. The dissertation reflects on various aspects in films, at
destinations, and inherent to audiences that can have an influence on location filming,
film tourism and filmic destination marketing. It further explores certain infrastructural
arrangements that make location filming, film tourism and filmic destination possible.
These aspects are first examined through international examples, then related to a
South African context and finally to specific filmic representations of Johannesburg in
the Marvel Cinematic Universe and by Director Neill Blomkamp between 2009 and
2018. | University of Pretoria | Dissertation | | N4FUYHAX2DSF-245590710-105 | | | | | | | | | | | 2022/07/14 17:40:53 | THE INFLUENCE OF FILMIC REPRESENTATIONS ON NARRATIVES OF PLACE AND TOURIST DESTINATION IMAGE: JOHANNESBURG, SOUTH AFRICA Submitted as requirement for the degree | 1461 | https://tkp.tourism.gov.za/ResearchRepo/Shared Documents/Forms/AllItems.aspx | pdf | False | pdf | | | | | 2336 | Athi Ntwakumba | 2022 | Hospitality can be described as the friendly reception and entertainment of guests, visitors or
strangers and usually includes food and accommodation. Because of the line of business, it
requires employees with various levels of expertise, however, there are challenges in retaining
these employees. The challenge of employee retention in the hotel subsector has been
reported by multiple studies around the world, which have consistently reported high employee
turnover in hotels. Most of these studies report on data obtained in Europe and North America
and the literature lacks African data, with limited studies from South Africa. Much of the
literature on staff turnover and retention focuses on hotels and not the high turnover observed
in restaurants. This identified the need to focus on this gap as the researcher observed staff
turnover within the restaurants. Therefore, this study was undertaken to investigate staff
turnover in the restaurant sector, specifically within the kitchen department. The specific aim
of the study was to assess staff turnover within these restaurant kitchens, to determine the
status, causes and impact thereof. | Cape Peninsula University of Technology | Dissertation | | N4FUYHAX2DSF-245590710-123 | | | | | | | | | | | 2022/09/28 16:08:09 | STAFF TURNOVER WITHIN RESTAURANT KITCHENS IN CAPE TOWN CENTRAL BUSINESS DISTRICT A dissertation submitted in fulfilment of the requirements for the degree It was found that in both | 1142 | https://tkp.tourism.gov.za/ResearchRepo/Shared Documents/Forms/AllItems.aspx | pdf | False | pdf | | | |
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