Skip Ribbon Commands
Skip to main content




122899Critical Success Factors for a Guided Tour Experience: A Demand and Supply-Side AnalysisKeano Lyle Hill2023Cape Peninsula University of TechnologyDissertationN4FUYHAX2DSF-245590710-1202023/03/29 12:52:39CRITICAL SUCCESS FACTORS FOR A GUIDED TOUR EXPERIENCE: A DEMAND AND SUPPLY-SIDE ANALYSIS Dissertation submitted in fulfilment of the requirements for the degree http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
122900Management’s Perceptions of Effective Employee Reward Systems at Selected Five-Star Hotels in the Cape Town Central Business DistrictMzukisi Cwibi2022Companies seek to maintain a competitive advantage in the marketplace. One of the means to achieve competitive advantage is to employ people who are motivated to perform their duties to the best of their abilities. Motivational programmes and practices should therefore form part of a company’s human resource strategy. Rewards are among the many ways of motivating employees to act in accordance with organisational goals. This study explores management’s perceptions of effective reward systems for employees at selected five-star hotels in the Cape Town central business district (CBD). An exploratory research design was adopted, customary in cases where the problem must be defined more precisely before an approach can be developed. The study made use of semi-structured interviews to collect qualitative data on rewards systems in the selected five-star hotels in line with the research objectives. Fourteen interviews with managers working in five-star hotels were conducted. The non-probability sampling method of purposive and convenience sampling was applied to select participants working in top management in the administrative departments of the hotels. Analysis of the interview data was guided by Creswell’s six-step methodology, in terms of which the interviews were initially recorded, transcribed and presented in narrative form. The findings of the study indicated that five-star hotels use extrinsic reward systems (commission, salary increase, cash, shopping vouchers, provident fund, bonus) and intrinsic reward systems (appreciation/praise, training, birthday gifts/presents, recognition, employee of the month, complimentary stay, positive feedback from superiors, mentoring, meal voucher, delegation). The study revealed that employees prefer extrinsic to intrinsic rewards. The study revealed that the rewards system attracts, keeps and motivates employees to perform consistently at optimal levels. The absence of a rewards system leads to demoralised employees, poor performance, low productivity, staff turnover, and negative attitudes and behaviour. According to results of the study, the researcher recommends that managers implement balanced and effective rewards, both intrinsic and extrinsic, as employees are the most precious asset of an organisation. Hotel establishments should also invest in educating their employees to improve their work environments. This is to ensure that employees value non-financial rewards as much as they value financial rewards.Cape Peninsula University of TechnologyDissertationN4FUYHAX2DSF-245590710-1212023/03/31 06:54:02MANAGEMENT’S PERCEPTIONS OF EFFECTIVE EMPLOYEE REWARD SYSTEMS AT SELECTED FIVE-STAR HOTELS IN THE CAPE TOWN CENTRAL BUSINESS DISTRICT A dissertation submitted in fulfilment of the http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
122904Staff Turnover Within Restaurant Kitchens in Cape Town Central Business DistrictAthi Ntwakumba2022Hospitality can be described as the friendly reception and entertainment of guests, visitors or strangers and usually includes food and accommodation. Because of the line of business, it requires employees with various levels of expertise, however, there are challenges in retaining these employees. The challenge of employee retention in the hotel subsector has been reported by multiple studies around the world, which have consistently reported high employee turnover in hotels. Most of these studies report on data obtained in Europe and North America and the literature lacks African data, with limited studies from South Africa. Much of the literature on staff turnover and retention focuses on hotels and not the high turnover observed in restaurants. This identified the need to focus on this gap as the researcher observed staff turnover within the restaurants. Therefore, this study was undertaken to investigate staff turnover in the restaurant sector, specifically within the kitchen department. The specific aim of the study was to assess staff turnover within these restaurant kitchens, to determine the status, causes and impact thereof.Cape Peninsula University of TechnologyDissertationN4FUYHAX2DSF-245590710-1232022/09/28 16:08:09STAFF TURNOVER WITHIN RESTAURANT KITCHENS IN CAPE TOWN CENTRAL BUSINESS DISTRICT A dissertation submitted in fulfilment of the requirements for the degree It was found that in both http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
127897The Influence of Filmic Representations on Narratives of Place and Tourist Destination Image: Johannesburg, South AfricaJohannes Hermanus Engelbrecht2022The purpose of this study is to investigate the influence of popular media representations, specifically film and television, on narratives of place and tourist destination image. The argument is based on the premise that popular media representations of potential tourist destinations, through wide dissemination and use, construct and sustain specific expectations and perceptions in potential tourists. This may ultimately influence motivational indicators for travel to or deterrents from travel to a specific destination. The dissertation reflects on various aspects in films, at destinations, and inherent to audiences that can have an influence on location filming, film tourism and filmic destination marketing. It further explores certain infrastructural arrangements that make location filming, film tourism and filmic destination possible. These aspects are first examined through international examples, then related to a South African context and finally to specific filmic representations of Johannesburg in the Marvel Cinematic Universe and by Director Neill Blomkamp between 2009 and 2018.University of PretoriaDissertationN4FUYHAX2DSF-245590710-1052022/07/14 17:40:53THE INFLUENCE OF FILMIC REPRESENTATIONS ON NARRATIVES OF PLACE AND TOURIST DESTINATION IMAGE: JOHANNESBURG, SOUTH AFRICA Submitted as requirement for the degree http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
127898The Role of Tourism in Local Debates on Contested Heritage: A Case Study of Durban, Kwazulu-Natal, South AfricaNhlanhla Lucky Nkobi2022From the advent of democracy in South Africa, colonial and apartheid-era heritage has been a source of on-going robust debates as this nation state grapples with the question of national identity and collective remembrance. In line with the Constitution‟s aspiration for a South African society that is “united in diversity”, the democratic government has been adamant that the question of national identity must be tackled within the ambit of “reconciliation”, “social cohesion” and “nation-building”. Drawing on the case study of Durban in the KwaZulu-Natal province of South Africa, this investigation highlights the evolution of the meaning of contested heritage from the colonial period, through the apartheid era, up until the democratic dispensation.University of PretoriaDissertationN4FUYHAX2DSF-245590710-1062022/07/20 12:23:30THE ROLE OF TOURISM IN LOCAL DEBATES ON CONTESTED HERITAGE: A CASE STUDY OF DURBAN, KWAZULU-NATAL, SOUTH AFRICA Submitted as requirement for the degree To all of those who have http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
128131A Gender Analysis of Restaurant Employee Profiles and Perceptions in South AfricaSandile Padayachee Mzolo2022The restaurant industry is highly variable and responsive to customer demands and changes. It is a major industry that contributes to economic development and job creation. There is increasing focus on restaurant employees with limited focus on gender aspects which include wage gaps, occupational segregation, advancement opportunities and working conditions that apply to the tourism and hospitality sector more generally. It is in this context that the study undertakes an analysis of restaurant employee profiles and perceptions in South Africa to better understand employee trends and practices from a gender perspective. Employee surveys were conducted at 402 restaurants in selected South African cities (Cape Town, Durban and Johannesburg representing cities in South Africa with the largest number of restaurants and Pietermaritzburg and Polokwane representing cities with lower numbers of restaurants) as part of a National Department of Tourism funded study was subjected to a gendered analysis. In total, 1 869 surveys were completed at the 402 purposively selected restaurantsUniversity of KwaZulu-NatalDissertationN4FUYHAX2DSF-245590710-1042022/08/21 18:12:41A GENDER ANALYSIS OF RESTAURANT EMPLOYEE PROFILES AND PERCEPTIONS IN SOUTH AFRICA Submitted in fulfilment of the academic requirements for the degree of Master of Science in http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
122901Stakeholders Involvement in the Development and Implementation of Tourism-Related Policies in a Selected District Municipality in the Eastern CapeMonwabisi Silwana2021The South African government introduced different policy initiatives to develop tourism in, the country and these tourism policies serve as guidelines for the development of the tourism sector. Municipalities are at the lowest level of Government, and it is where the actual implementation of tourism policies should be taking place. District municipalities and communities globally often face poorly planned development projects resulting from inefficient and ineffective policy and planning implementation. One of the reasons for this is that there is, at times, a lack of participation by key stakeholders. As a result, the study aims was to examine stakeholders' involvement in the development and implementation of tourism-related policies in the O.R Tambo District Municipality (ORTDM). This study adopted a qualitative approach. The research population in this study included the individuals from the district municipality, regional and local tourism organisations, also known as tourism forums, tourism development agencies and the rural planning and economic development departments. Purposive sampling methods complemented by the snowball sampling method were two types of non-probability sampling techniques that were used in this study to identify the research sample from the research population. Consequently, fourteen (14) semi-structured interviews were conducted with key stakeholders. A thematic analysis technique was used to analyse the data. Since this study focussed on stakeholders' involvement in the development and implementation of tourism policies at the selected district municipality (ORTDM). The research findings reveal that there are challenges related to lack of stakeholder involvement, lack of political support, poor implementation, as well as underdeveloped infrastructureCape Peninsula University of TechnologyDissertationN4FUYHAX2DSF-245590710-1222022/11/23 12:01:19STAKEHOLDERS' INVOLVEMENT IN THE DEVELOPMENT AND IMPLEMENTATION OF TOURISM-RELATED POLICIES IN A SELECTED DISTRICT MUNICIPALITY IN THE EASTERN CAPE in the Faculty of Business and http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
137245An Assessment of Visitor Profiles, Consumption Patterns and Perceptions as well as the State of Coastal and Marine TourismDinolen Gounden2021Coastal and Marine Tourism (CMT) is the main sub-sector of tourism and has substantial socioeconomic and environmental importance. Specifically, CMT is a key economic contributor as well as creating opportunities for social recreational and leisure experiences and promoting conservation and environmental awareness concerning coastal and marine natural resources. However, there are increasing demands on CMT locations that include increases in visitor numbers, residential and business/ industrial demand, natural resource extraction activities, and conservation imperatives. Understanding and balancing these demands are central to sustainable CMT in South Africa. KwaZulu-Natal (with its mild climate and more than 600 km coastline with diverse coastal and marine resources and activities) is South Africa’s key CMT destination. There is limited research that undertakes provincial level analyses that focus on demands and impacts. In this context, this study adopts the drivers, pressures, state, impact and response (DPSIR) framework to examine visitor profiles, consumption of coastal and marine activities, and perceptions of CMT locations in 41 selected beaches along KwaZulu-Natal's coastline.University of KwaZulu-NatalDissertationN4FUYHAX2DSF-245590710-692021/04/09 12:10:29AN ASSESSMENT OF VISITOR PROFILES, CONSUMPTION PATTERNS AND PERCEPTIONS AS WELL AS THE STATE OF COASTAL AND MARINE TOURISM (SPECIFICALLY BEACH) SITES IN KWAZULU-NATAL PROVINCE http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
120146Investigating South African Inbound Tour Operator Participation in Sustainable Tourism PracticesIgnatius Ludolph Steyn2020University of PretoriaDissertationN4FUYHAX2DSF-245590710-942021/06/08 09:03:19 INVESTIGATING SOUTH AFRICAN INBOUND TOUR OPERATOR PARTICIPATION IN SUSTAINABLE TOURISM PRACTICES by Mr Ignatius Ludolph Steyn 13072278 Submitted in partial fulfilment of the http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
137243A Comparative Provincial Analysis of Coastal and Marine Tourism (CMT) Visitor Profiles and Perceptions in South AfricaRivoni Gounden2020Coastal and Marine Tourism (CMT) is an important sub-sector of the tourism industry and is regarded as the form of tourism that has the highest demand and therefore related impacts, especially in the context of CMT relying on sensitive natural resources. While there is increasing research in the field of tourism (including CMT), there is limited research that examines visitor profiles comparatively in different contexts. Furthermore, existing research tends to focus on tourists. This study focuses on visitors, including overnight tourists, day-trippers and locals. South Africa has a coastline of more than 3 000 km. Current CMT research in South Africa tends to focus on specific CMT activities such as whale viewing and shark diving. There is no research that undertakes a provincial comparative analysis of visitor profiles, behaviors and perceptions in relation to the three main coastal provinces that has CMT activities.University of KwaZulu-NatalDissertationN4FUYHAX2DSF-245590710-682020/03/19 11:23:58A COMPARATIVE PROVINCIAL ANALYSIS OF COASTAL AND MARINE TOURISM (CMT) VISITOR PROFILES AND PERCEPTIONS IN SOUTH AFRICA Dissertation submitted in fulfilment of the academic http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf