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122898What do Hotel Managers Think of Employee Rewards? An Exploration of Five-Star Hotels in Cape TownCwibi Mzukisi Silo Mandisa Nyathela-Sunday Tshinakaho 2023 Reward systems are important tools that management can use to motivate employees; the main objective of organizations in awarding rewards is to attract and retain efficient, productive, and motivated employees. However, there is no evidence available regarding managers' perceptions of employee rewards in five-star hotels in Cape Town. Therefore, this study aims to explore the perceptions of five-star hotel managers about the reward systems offered to employees. Further, this paper attempts to explore the influence and impact of the covid-19 pandemic on the employee reward systems offered at five-star hotels. A total of 14 interviews were conducted with managers working in four selected five-star hotels. The study used semi-structured interviews to collect qualitative data. The data were analysed using Creswell’s six steps. The study's findings indicate that managers offered distinct types of rewards to their employees, including extrinsic and intrinsic rewards. Managers revealed that extrinsic rewards, specifically money, are the most preferred rewards. The study revealed that the impact of the Covid-19 pandemic led to hotels adjusting their employee reward systems to offer less extrinsic rewards and more intrinsic rewards. This paper concludes by recommending strategies to hotel management for enhancing the type of rewards offered to employees and offering utilisation of effective intrinsic rewards. This is to ensure that employees increase their value towards intrinsic rewards as much as they value extrinsic rewards Implications for future research are also presented. Journal ArticleN4FUYHAX2DSF-245590710-1192023/05/25 10:44:19What do Hotel Managers Think of Employee Rewards An Exploration of Five-Star Hotels In Cape Town Mzukisi Cwibi, Mandisa Silo and Tshinakaho Nyathela-Sunday http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
122899Critical Success Factors for a Guided Tour Experience: A Demand and Supply-Side AnalysisKeano Lyle Hill2023Cape Peninsula University of TechnologyDissertationN4FUYHAX2DSF-245590710-1202023/03/29 12:52:39CRITICAL SUCCESS FACTORS FOR A GUIDED TOUR EXPERIENCE: A DEMAND AND SUPPLY-SIDE ANALYSIS Dissertation submitted in fulfilment of the requirements for the degree http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
122888Critical Success Factors for Guided Tours in the Western Cape Province of South AfricaHill Keano Lyle Bama Hilary2022This study considers tourists' perspectives on the Critical Success Factors for guided tours in the Western Cape Province of South Africa. Guided tours and tourism destinations are inseparable, with such guided tours often being sought after for their power to improve tourist satisfaction and envisioned to enhance visitors' experience and impact tourism growth at destinations. The success of such guided tours is often premised on several factors, which when present, would influence visitors' propensity to recommend, revisit and make future destination choices. Such factors play a critical role in determining whether visitors would consider guided or self-led excursions. Understanding the Critical Success Factors for guided tours is essential as it makes it easier for tourism suppliers to channel efforts toward tourist satisfaction. Using a structured questionnaire, 451 tourists participating in guided tours in the Western Cape Province of South Africa were surveyed to ascertain the Critical Success Factors for guided tours. The study revealed that safety, knowledgeable guides, and pricing remain critical in the success of guided tours. The study highlights the critical factors considered essential for the success of guided excursions and the areas that require improvement. Following an analysis of the study’s findings, recommendations for effective guided tours for the tourism industry were proposed. Journal ArticleN4FUYHAX2DSF-245590710-117http://sp19prd01:8100/ResearchRepo/Shared%20Documents/Critical%20factors%20report%20Hill_Keano.pdf?csf=1&e=QhCwPiDissertation2022/10/05 09:04:24 African Journal of Hospitality, Tourism and Leisure. ISSN: 2223-814X August 2022, Vol 11, No 4, pp. 1502-1519 1502 AJHTL Open Access - Online @ http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
122897Tourism Policy Development and Implementation in the Eastern Cape Province, South Africa: Does Local Stakeholder Involvement Count?Silwana Monwabisi Dube Cynthia Nokubonga 2022Municipalities are at the lowest level of Government, and it is where the actual implementation of tourism policies takes place. District municipalities and communities globally often face poorly planned development projects resulting from inefficient and ineffective policy and planning implementation. One of the reasons for this is that there is, at times, a lack of participation by key stakeholders. The success of tourism development policies and their implementation rests on the involvement of all relevant stakeholders. This study adopted a qualitative research approach whereby purposive and snowball sampling methods were used to identify the research sample from the research population. The research population included the district municipality staff, regional and local tourism organisations, also known as tourism forums, tourism development agencies, and the rural planning and economic development departments. Consequently, fourteen (14) semi-structured interviews were conducted with key stakeholders from the district municipality, local municipalities, tourism organisations and Eastern Cape Parks Tourism Agency. A thematic analysis technique was used to analyse the data. This study focused on stakeholder involvement in the development and implementation of tourism policies in the O.R Tambo District Municipality (ORTDM). The key findings from the study revealed that there is a lack of stakeholder collaboration in development and the implementation of tourism-related policies in ORTDM.Journal ArticleN4FUYHAX2DSF-245590710-1182022/12/30 16:54:37District municipalities and communities globally often face poorly planned development projects resulting from inefficient and ineffective policy and planning implementation http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
122900Management’s Perceptions of Effective Employee Reward Systems at Selected Five-Star Hotels in the Cape Town Central Business DistrictMzukisi Cwibi2022Companies seek to maintain a competitive advantage in the marketplace. One of the means to achieve competitive advantage is to employ people who are motivated to perform their duties to the best of their abilities. Motivational programmes and practices should therefore form part of a company’s human resource strategy. Rewards are among the many ways of motivating employees to act in accordance with organisational goals. This study explores management’s perceptions of effective reward systems for employees at selected five-star hotels in the Cape Town central business district (CBD). An exploratory research design was adopted, customary in cases where the problem must be defined more precisely before an approach can be developed. The study made use of semi-structured interviews to collect qualitative data on rewards systems in the selected five-star hotels in line with the research objectives. Fourteen interviews with managers working in five-star hotels were conducted. The non-probability sampling method of purposive and convenience sampling was applied to select participants working in top management in the administrative departments of the hotels. Analysis of the interview data was guided by Creswell’s six-step methodology, in terms of which the interviews were initially recorded, transcribed and presented in narrative form. The findings of the study indicated that five-star hotels use extrinsic reward systems (commission, salary increase, cash, shopping vouchers, provident fund, bonus) and intrinsic reward systems (appreciation/praise, training, birthday gifts/presents, recognition, employee of the month, complimentary stay, positive feedback from superiors, mentoring, meal voucher, delegation). The study revealed that employees prefer extrinsic to intrinsic rewards. The study revealed that the rewards system attracts, keeps and motivates employees to perform consistently at optimal levels. The absence of a rewards system leads to demoralised employees, poor performance, low productivity, staff turnover, and negative attitudes and behaviour. According to results of the study, the researcher recommends that managers implement balanced and effective rewards, both intrinsic and extrinsic, as employees are the most precious asset of an organisation. Hotel establishments should also invest in educating their employees to improve their work environments. This is to ensure that employees value non-financial rewards as much as they value financial rewards.Cape Peninsula University of TechnologyDissertationN4FUYHAX2DSF-245590710-1212023/03/31 06:54:02MANAGEMENT’S PERCEPTIONS OF EFFECTIVE EMPLOYEE REWARD SYSTEMS AT SELECTED FIVE-STAR HOTELS IN THE CAPE TOWN CENTRAL BUSINESS DISTRICT A dissertation submitted in fulfilment of the http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
122904Staff Turnover Within Restaurant Kitchens in Cape Town Central Business DistrictAthi Ntwakumba2022Hospitality can be described as the friendly reception and entertainment of guests, visitors or strangers and usually includes food and accommodation. Because of the line of business, it requires employees with various levels of expertise, however, there are challenges in retaining these employees. The challenge of employee retention in the hotel subsector has been reported by multiple studies around the world, which have consistently reported high employee turnover in hotels. Most of these studies report on data obtained in Europe and North America and the literature lacks African data, with limited studies from South Africa. Much of the literature on staff turnover and retention focuses on hotels and not the high turnover observed in restaurants. This identified the need to focus on this gap as the researcher observed staff turnover within the restaurants. Therefore, this study was undertaken to investigate staff turnover in the restaurant sector, specifically within the kitchen department. The specific aim of the study was to assess staff turnover within these restaurant kitchens, to determine the status, causes and impact thereof.Cape Peninsula University of TechnologyDissertationN4FUYHAX2DSF-245590710-1232022/09/28 16:08:09STAFF TURNOVER WITHIN RESTAURANT KITCHENS IN CAPE TOWN CENTRAL BUSINESS DISTRICT A dissertation submitted in fulfilment of the requirements for the degree It was found that in both http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
127897The Influence of Filmic Representations on Narratives of Place and Tourist Destination Image: Johannesburg, South AfricaJohannes Hermanus Engelbrecht2022The purpose of this study is to investigate the influence of popular media representations, specifically film and television, on narratives of place and tourist destination image. The argument is based on the premise that popular media representations of potential tourist destinations, through wide dissemination and use, construct and sustain specific expectations and perceptions in potential tourists. This may ultimately influence motivational indicators for travel to or deterrents from travel to a specific destination. The dissertation reflects on various aspects in films, at destinations, and inherent to audiences that can have an influence on location filming, film tourism and filmic destination marketing. It further explores certain infrastructural arrangements that make location filming, film tourism and filmic destination possible. These aspects are first examined through international examples, then related to a South African context and finally to specific filmic representations of Johannesburg in the Marvel Cinematic Universe and by Director Neill Blomkamp between 2009 and 2018.University of PretoriaDissertationN4FUYHAX2DSF-245590710-1052022/07/14 17:40:53THE INFLUENCE OF FILMIC REPRESENTATIONS ON NARRATIVES OF PLACE AND TOURIST DESTINATION IMAGE: JOHANNESBURG, SOUTH AFRICA Submitted as requirement for the degree http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
127898The Role of Tourism in Local Debates on Contested Heritage: A Case Study of Durban, Kwazulu-Natal, South AfricaNhlanhla Lucky Nkobi2022From the advent of democracy in South Africa, colonial and apartheid-era heritage has been a source of on-going robust debates as this nation state grapples with the question of national identity and collective remembrance. In line with the Constitution‟s aspiration for a South African society that is “united in diversity”, the democratic government has been adamant that the question of national identity must be tackled within the ambit of “reconciliation”, “social cohesion” and “nation-building”. Drawing on the case study of Durban in the KwaZulu-Natal province of South Africa, this investigation highlights the evolution of the meaning of contested heritage from the colonial period, through the apartheid era, up until the democratic dispensation.University of PretoriaDissertationN4FUYHAX2DSF-245590710-1062022/07/20 12:23:30THE ROLE OF TOURISM IN LOCAL DEBATES ON CONTESTED HERITAGE: A CASE STUDY OF DURBAN, KWAZULU-NATAL, SOUTH AFRICA Submitted as requirement for the degree To all of those who have http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
128058Enabling small, medium and micro enterprises (SMMEs) survival and growth during post covid-192022The interim report provides the context of the study focusing on enabling small, medium and micro enterprises (SMMEs) survival and growth during and post the Coronavirus Disease 2019 (COVID-19) pandemic that has had devastating impacts on SMMEs that have high levels of vulnerabilities associated with the lack of resources and capacity to respond to disruptions. The aim, objectives and research questions are presented. In relation to the rationale and purpose of the research, the importance of SMMEs generally and tourism SMMEs in the South African context is highlighted. Specifically, SMMEs are deemed to be critical to driving entrepreneurship and innovation, economic development and job creation. Supporting tourism SMMEs to respond to the COVID-19 pandemic is not only important for socio-economic development, but is central to ensuring that the tourism sector is on pathways to recovery, sustainability and future resiliency.University of KwaZulu-NatalReportTransformation and Tourism Value ChainN4FUYHAX2DSF-245590710-97http://sp19prd01:8100/ResearchRepo/SeminarDocs/UKZN_%20enabling%20SMME%20survival%20and%20growth%20during%20_post%20COVID19.pdf?csf=1&e=gbgHR9Presentation2022/06/20 11:01:30FINAL REPORT ENABLING SMALL, MEDIUM AND MICRO ENTERPRISES (SMMES) SURVIVAL AND GROWTH DURING/ POST COVID-19 DEFINITIONS Entrepreneurship: setting up a business or businesses http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
128059Transformation of the south African tourism value chain towards sustainable and resource efficient and inclusive growth post covid-192022The COVID-19 global pandemic has caused unprecedented socio-economic impacts and, at the same time, raised awareness of the role social and environmental sustainability need to play in our everyday life and economic activities. Despite the significant negative impacts of the pandemic on tourism in South Africa, the crisis provides an opportunity to transform tourism value chains towards responsible consumption and production needed for a sustainable and inclusive recovery of the sector.Council for Scientific and Industrial ResearchReportTransformation and Tourism Value ChainN4FUYHAX2DSF-245590710-96http://sp19prd01:8100/ResearchRepo/SeminarDocs/CSIR_Transformation%20of%20the%20South%20African%20tourism%20value%20chain%20toward%20sustainable,%20resource%20effecient%20and%20inclusive%20growth%20path.pdf?csf=1&e=B9wGltPresentation2022/06/22 06:15:14i FINAL REPORT TRANSFORMATION OF THE SOUTH AFRICAN TOURISM VALUE CHAIN TOWARDS SUSTAINABLE AND RESOURCE EFFICIENT AND INCLUSIVE GROWTH POST COVID-19 ii TABLE http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf