| 122898 | What do Hotel Managers Think of Employee Rewards? An Exploration of Five-Star Hotels in Cape Town | Cwibi Mzukisi
Silo Mandisa
Nyathela-Sunday Tshinakaho
| 2023 | | Reward systems are important tools that management can use to motivate employees; the main objective of
organizations in awarding rewards is to attract and retain efficient, productive, and motivated employees. However, there is
no evidence available regarding managers' perceptions of employee rewards in five-star hotels in Cape Town. Therefore,
this study aims to explore the perceptions of five-star hotel managers about the reward systems offered to employees.
Further, this paper attempts to explore the influence and impact of the covid-19 pandemic on the employee reward systems
offered at five-star hotels. A total of 14 interviews were conducted with managers working in four selected five-star hotels.
The study used semi-structured interviews to collect qualitative data. The data were analysed using Creswell’s six steps. The
study's findings indicate that managers offered distinct types of rewards to their employees, including extrinsic and intrinsic
rewards. Managers revealed that extrinsic rewards, specifically money, are the most preferred rewards. The study revealed
that the impact of the Covid-19 pandemic led to hotels adjusting their employee reward systems to offer less extrinsic
rewards and more intrinsic rewards. This paper concludes by recommending strategies to hotel management for enhancing
the type of rewards offered to employees and offering utilisation of effective intrinsic rewards. This is to ensure that
employees increase their value towards intrinsic rewards as much as they value extrinsic rewards Implications for future
research are also presented. | | Journal Article | | N4FUYHAX2DSF-245590710-119 | | | | | | | | | | | 2023/05/25 10:44:19 | What do Hotel Managers Think of Employee Rewards An Exploration of Five-Star Hotels In Cape Town Mzukisi Cwibi, Mandisa Silo and Tshinakaho Nyathela-Sunday | | http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspx | pdf | False | pdf | |
| 122899 | Critical Success Factors for a Guided Tour Experience: A Demand and Supply-Side Analysis | Keano Lyle Hill | 2023 | | | Cape Peninsula University of Technology | Dissertation | | N4FUYHAX2DSF-245590710-120 | | | | | | | | | | | 2023/03/29 12:52:39 | CRITICAL SUCCESS FACTORS FOR A GUIDED TOUR EXPERIENCE: A DEMAND AND SUPPLY-SIDE ANALYSIS Dissertation submitted in fulfilment of the requirements for the degree | | http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspx | pdf | False | pdf | |
| 122888 | Critical Success Factors for Guided Tours in the Western Cape Province of South Africa | Hill Keano Lyle
Bama Hilary | 2022 | | This study considers tourists' perspectives on the Critical Success Factors for guided tours in the Western Cape
Province of South Africa. Guided tours and tourism destinations are inseparable, with such guided tours often
being sought after for their power to improve tourist satisfaction and envisioned to enhance visitors' experience
and impact tourism growth at destinations. The success of such guided tours is often premised on several factors,
which when present, would influence visitors' propensity to recommend, revisit and make future destination
choices. Such factors play a critical role in determining whether visitors would consider guided or self-led
excursions. Understanding the Critical Success Factors for guided tours is essential as it makes it easier for tourism
suppliers to channel efforts toward tourist satisfaction. Using a structured questionnaire, 451 tourists participating
in guided tours in the Western Cape Province of South Africa were surveyed to ascertain the Critical Success
Factors for guided tours. The study revealed that safety, knowledgeable guides, and pricing remain critical in the
success of guided tours. The study highlights the critical factors considered essential for the success of guided
excursions and the areas that require improvement. Following an analysis of the study’s findings,
recommendations for effective guided tours for the tourism industry were proposed. | | Journal Article | | N4FUYHAX2DSF-245590710-117 | http://sp19prd01:8100/ResearchRepo/Shared%20Documents/Critical%20factors%20report%20Hill_Keano.pdf?csf=1&e=QhCwPi | | Dissertation | | | | | | | | 2022/10/05 09:04:24 | African Journal of Hospitality, Tourism and Leisure. ISSN: 2223-814X August 2022, Vol 11, No 4, pp. 1502-1519 1502 AJHTL Open Access - Online @ www.ajhtl.com | | http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspx | pdf | False | pdf | |
| 122897 | Tourism Policy Development and Implementation in the Eastern Cape Province, South Africa: Does Local Stakeholder Involvement Count? | Silwana Monwabisi
Dube Cynthia Nokubonga
| 2022 | | Municipalities are at the lowest level of Government, and it
is where the actual implementation of tourism policies takes
place. District municipalities and communities globally
often face poorly planned development projects resulting
from inefficient and ineffective policy and planning
implementation. One of the reasons for this is that there
is, at times, a lack of participation by key stakeholders.
The success of tourism development policies and their
implementation rests on the involvement of all relevant
stakeholders. This study adopted a qualitative research
approach whereby purposive and snowball sampling
methods were used to identify the research sample
from the research population. The research population
included the district municipality staff, regional and local
tourism organisations, also known as tourism forums,
tourism development agencies, and the rural planning
and economic development departments. Consequently,
fourteen (14) semi-structured interviews were conducted
with key stakeholders from the district municipality, local
municipalities, tourism organisations and Eastern Cape
Parks Tourism Agency. A thematic analysis technique was
used to analyse the data. This study focused on stakeholder
involvement in the development and implementation of
tourism policies in the O.R Tambo District Municipality
(ORTDM). The key findings from the study revealed that
there is a lack of stakeholder collaboration in development
and the implementation of tourism-related policies in
ORTDM. | | Journal Article | | N4FUYHAX2DSF-245590710-118 | | | | | | | | | | | 2022/12/30 16:54:37 | District municipalities and communities globally often face poorly planned development projects resulting from inefficient and ineffective policy and planning implementation | | http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspx | pdf | False | pdf | |
| 122900 | Management’s Perceptions of Effective Employee Reward Systems at Selected Five-Star Hotels in the Cape Town Central Business District | Mzukisi Cwibi | 2022 | | Companies seek to maintain a competitive advantage in the marketplace. One of the
means to achieve competitive advantage is to employ people who are motivated to
perform their duties to the best of their abilities. Motivational programmes and
practices should therefore form part of a company’s human resource strategy.
Rewards are among the many ways of motivating employees to act in accordance with
organisational goals. This study explores management’s perceptions of effective
reward systems for employees at selected five-star hotels in the Cape Town central
business district (CBD).
An exploratory research design was adopted, customary in cases where the problem
must be defined more precisely before an approach can be developed. The study
made use of semi-structured interviews to collect qualitative data on rewards systems
in the selected five-star hotels in line with the research objectives. Fourteen interviews
with managers working in five-star hotels were conducted. The non-probability
sampling method of purposive and convenience sampling was applied to select
participants working in top management in the administrative departments of the
hotels. Analysis of the interview data was guided by Creswell’s six-step methodology,
in terms of which the interviews were initially recorded, transcribed and presented in
narrative form.
The findings of the study indicated that five-star hotels use extrinsic reward systems
(commission, salary increase, cash, shopping vouchers, provident fund, bonus) and
intrinsic reward systems (appreciation/praise, training, birthday gifts/presents,
recognition, employee of the month, complimentary stay, positive feedback from
superiors, mentoring, meal voucher, delegation). The study revealed that employees
prefer extrinsic to intrinsic rewards.
The study revealed that the rewards system attracts, keeps and motivates employees
to perform consistently at optimal levels. The absence of a rewards system leads to
demoralised employees, poor performance, low productivity, staff turnover, and
negative attitudes and behaviour. According to results of the study, the researcher
recommends that managers implement balanced and effective rewards, both intrinsic
and extrinsic, as employees are the most precious asset of an organisation. Hotel
establishments should also invest in educating their employees to improve their work
environments. This is to ensure that employees value non-financial rewards as much
as they value financial rewards. | Cape Peninsula University of Technology | Dissertation | | N4FUYHAX2DSF-245590710-121 | | | | | | | | | | | 2023/03/31 06:54:02 | MANAGEMENT’S PERCEPTIONS OF EFFECTIVE EMPLOYEE REWARD SYSTEMS AT SELECTED FIVE-STAR HOTELS IN THE CAPE TOWN CENTRAL BUSINESS DISTRICT A dissertation submitted in fulfilment of the | | http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspx | pdf | False | pdf | |
| 122904 | Staff Turnover Within Restaurant Kitchens in Cape Town Central Business District | Athi Ntwakumba | 2022 | | Hospitality can be described as the friendly reception and entertainment of guests, visitors or
strangers and usually includes food and accommodation. Because of the line of business, it
requires employees with various levels of expertise, however, there are challenges in retaining
these employees. The challenge of employee retention in the hotel subsector has been
reported by multiple studies around the world, which have consistently reported high employee
turnover in hotels. Most of these studies report on data obtained in Europe and North America
and the literature lacks African data, with limited studies from South Africa. Much of the
literature on staff turnover and retention focuses on hotels and not the high turnover observed
in restaurants. This identified the need to focus on this gap as the researcher observed staff
turnover within the restaurants. Therefore, this study was undertaken to investigate staff
turnover in the restaurant sector, specifically within the kitchen department. The specific aim
of the study was to assess staff turnover within these restaurant kitchens, to determine the
status, causes and impact thereof. | Cape Peninsula University of Technology | Dissertation | | N4FUYHAX2DSF-245590710-123 | | | | | | | | | | | 2022/09/28 16:08:09 | STAFF TURNOVER WITHIN RESTAURANT KITCHENS IN CAPE TOWN CENTRAL BUSINESS DISTRICT A dissertation submitted in fulfilment of the requirements for the degree It was found that in both | | http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspx | pdf | False | pdf | |
| 127897 | The Influence of Filmic Representations on Narratives of Place and Tourist Destination Image: Johannesburg, South Africa | Johannes Hermanus Engelbrecht | 2022 | | The purpose of this study is to investigate the influence of popular media
representations, specifically film and television, on narratives of place and tourist
destination image. The argument is based on the premise that popular media
representations of potential tourist destinations, through wide dissemination and use,
construct and sustain specific expectations and perceptions in potential tourists. This
may ultimately influence motivational indicators for travel to or deterrents from travel
to a specific destination. The dissertation reflects on various aspects in films, at
destinations, and inherent to audiences that can have an influence on location filming,
film tourism and filmic destination marketing. It further explores certain infrastructural
arrangements that make location filming, film tourism and filmic destination possible.
These aspects are first examined through international examples, then related to a
South African context and finally to specific filmic representations of Johannesburg in
the Marvel Cinematic Universe and by Director Neill Blomkamp between 2009 and
2018. | University of Pretoria | Dissertation | | N4FUYHAX2DSF-245590710-105 | | | | | | | | | | | 2022/07/14 17:40:53 | THE INFLUENCE OF FILMIC REPRESENTATIONS ON NARRATIVES OF PLACE AND TOURIST DESTINATION IMAGE: JOHANNESBURG, SOUTH AFRICA Submitted as requirement for the degree | | http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspx | pdf | False | pdf | |
| 127898 | The Role of Tourism in Local Debates on Contested Heritage: A Case Study of Durban, Kwazulu-Natal, South Africa | Nhlanhla Lucky Nkobi | 2022 | | From the advent of democracy in South Africa, colonial and apartheid-era heritage has
been a source of on-going robust debates as this nation state grapples with the question
of national identity and collective remembrance. In line with the Constitution‟s aspiration
for a South African society that is “united in diversity”, the democratic government has
been adamant that the question of national identity must be tackled within the ambit of
“reconciliation”, “social cohesion” and “nation-building”. Drawing on the case study of
Durban in the KwaZulu-Natal province of South Africa, this investigation highlights the
evolution of the meaning of contested heritage from the colonial period, through the
apartheid era, up until the democratic dispensation. | University of Pretoria | Dissertation | | N4FUYHAX2DSF-245590710-106 | | | | | | | | | | | 2022/07/20 12:23:30 | THE ROLE OF TOURISM IN LOCAL DEBATES ON CONTESTED HERITAGE: A CASE STUDY OF DURBAN, KWAZULU-NATAL, SOUTH AFRICA Submitted as requirement for the degree To all of those who have | | http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspx | pdf | False | pdf | |
| 128058 | Enabling small, medium and micro enterprises (SMMEs) survival and growth during post covid-19 | | 2022 | | The interim report provides the context of the study focusing on enabling small, medium
and micro enterprises (SMMEs) survival and growth during and post the Coronavirus
Disease 2019 (COVID-19) pandemic that has had devastating impacts on SMMEs that
have high levels of vulnerabilities associated with the lack of resources and capacity to
respond to disruptions. The aim, objectives and research questions are presented. In
relation to the rationale and purpose of the research, the importance of SMMEs generally
and tourism SMMEs in the South African context is highlighted. Specifically, SMMEs are
deemed to be critical to driving entrepreneurship and innovation, economic development
and job creation. Supporting tourism SMMEs to respond to the COVID-19 pandemic is
not only important for socio-economic development, but is central to ensuring that the
tourism sector is on pathways to recovery, sustainability and future resiliency. | University of KwaZulu-Natal | Report | Transformation and Tourism Value Chain | N4FUYHAX2DSF-245590710-97 | http://sp19prd01:8100/ResearchRepo/SeminarDocs/UKZN_%20enabling%20SMME%20survival%20and%20growth%20during%20_post%20COVID19.pdf?csf=1&e=gbgHR9 | | Presentation | | | | | | | | 2022/06/20 11:01:30 | FINAL REPORT ENABLING SMALL, MEDIUM AND MICRO ENTERPRISES (SMMES) SURVIVAL AND GROWTH DURING/ POST COVID-19 DEFINITIONS Entrepreneurship: setting up a business or businesses | | http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspx | pdf | False | pdf | |
| 128059 | Transformation of the south African tourism value chain towards sustainable and resource efficient and inclusive growth post covid-19 | | 2022 | | The COVID-19 global pandemic has caused unprecedented socio-economic impacts
and, at the same time, raised awareness of the role social and environmental
sustainability need to play in our everyday life and economic activities. Despite the
significant negative impacts of the pandemic on tourism in South Africa, the crisis
provides an opportunity to transform tourism value chains towards responsible
consumption and production needed for a sustainable and inclusive recovery of the
sector. | Council for Scientific and Industrial Research | Report | Transformation and Tourism Value Chain | N4FUYHAX2DSF-245590710-96 | http://sp19prd01:8100/ResearchRepo/SeminarDocs/CSIR_Transformation%20of%20the%20South%20African%20tourism%20value%20chain%20toward%20sustainable,%20resource%20effecient%20and%20inclusive%20growth%20path.pdf?csf=1&e=B9wGlt | | Presentation | | | | | | | | 2022/06/22 06:15:14 | i FINAL REPORT TRANSFORMATION OF THE SOUTH AFRICAN TOURISM VALUE CHAIN TOWARDS SUSTAINABLE AND RESOURCE EFFICIENT AND INCLUSIVE GROWTH POST COVID-19 ii TABLE | | http://sp19prd01:8100/ResearchRepo/Shared Documents/Forms/AllItems.aspx | pdf | False | pdf | |