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2421Cwibi Mzukisi Silo Mandisa Nyathela-Sunday Tshinakaho 2023 Reward systems are important tools that management can use to motivate employees; the main objective of organizations in awarding rewards is to attract and retain efficient, productive, and motivated employees. However, there is no evidence available regarding managers' perceptions of employee rewards in five-star hotels in Cape Town. Therefore, this study aims to explore the perceptions of five-star hotel managers about the reward systems offered to employees. Further, this paper attempts to explore the influence and impact of the covid-19 pandemic on the employee reward systems offered at five-star hotels. A total of 14 interviews were conducted with managers working in four selected five-star hotels. The study used semi-structured interviews to collect qualitative data. The data were analysed using Creswell’s six steps. The study's findings indicate that managers offered distinct types of rewards to their employees, including extrinsic and intrinsic rewards. Managers revealed that extrinsic rewards, specifically money, are the most preferred rewards. The study revealed that the impact of the Covid-19 pandemic led to hotels adjusting their employee reward systems to offer less extrinsic rewards and more intrinsic rewards. This paper concludes by recommending strategies to hotel management for enhancing the type of rewards offered to employees and offering utilisation of effective intrinsic rewards. This is to ensure that employees increase their value towards intrinsic rewards as much as they value extrinsic rewards Implications for future research are also presented. Journal ArticleN4FUYHAX2DSF-245590710-1192023/05/25 10:44:19What do Hotel Managers Think of Employee Rewards An Exploration of Five-Star Hotels In Cape Town Mzukisi Cwibi, Mandisa Silo and Tshinakaho Nyathela-Sunday 52https://tkp.tourism.gov.za/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
2550Keano Lyle Hill2023Cape Peninsula University of TechnologyDissertationN4FUYHAX2DSF-245590710-1202023/03/29 12:52:39CRITICAL SUCCESS FACTORS FOR A GUIDED TOUR EXPERIENCE: A DEMAND AND SUPPLY-SIDE ANALYSIS Dissertation submitted in fulfilment of the requirements for the degree 120https://tkp.tourism.gov.za/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
23322022The novel coronavirus pandemic of the year 2019 (COVID-19) may be considered as the most significant disruptive event for human travel since the Second World War. The worldwide viral outbreak brought the modern global order, and travel as we know it, to a complete standstill. There is much evidence that the impact and recovery from the COVID-19 pandemic will be unprecedented, and that this recovery will be both different and transformative for the collective tourism industry. This especially from a product (supply) point of view given the renewed attempts to increase tourists (demand) to destinations, attractions and sites given the prevailing COVID-19 rules and restrictions imposed throughout both the global North as well as the global South. While it is difficult to speculate at this stage what precisely the aftermath of COVID-19 will be on the travel industry, at a local, regional, national, continental and international level, even more than before, governments, private authorities, grassroots communities as well as non-governmental stakeholders need to reconsider the shape and form of the tourism product in order to revive this ailing industry.University of PretoriaReportRevolutionising Domestic TourismN4FUYHAX2DSF-245590710-103https://tkp.tourism.gov.za/ResearchRepo/SeminarDocs/UP_Remodelling%20the%20local%20domesic%20tourism%20market%20in%20SA.pdf?csf=1&e=OQhIOMPresentation2022/06/22 06:33:24FINAL REPORT REMODELLING THE LOCAL DOMESTIC TOURISM MARKET IN SOUTH AFRICA WITHIN A COVID-19 ENVIRONMENT i TABLE OF CONTENTS PAGE Executive summary 174https://tkp.tourism.gov.za/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
2333Sandile Padayachee Mzolo2022The restaurant industry is highly variable and responsive to customer demands and changes. It is a major industry that contributes to economic development and job creation. There is increasing focus on restaurant employees with limited focus on gender aspects which include wage gaps, occupational segregation, advancement opportunities and working conditions that apply to the tourism and hospitality sector more generally. It is in this context that the study undertakes an analysis of restaurant employee profiles and perceptions in South Africa to better understand employee trends and practices from a gender perspective. Employee surveys were conducted at 402 restaurants in selected South African cities (Cape Town, Durban and Johannesburg representing cities in South Africa with the largest number of restaurants and Pietermaritzburg and Polokwane representing cities with lower numbers of restaurants) as part of a National Department of Tourism funded study was subjected to a gendered analysis. In total, 1 869 surveys were completed at the 402 purposively selected restaurantsUniversity of KwaZulu-NatalDissertationN4FUYHAX2DSF-245590710-1042022/08/21 18:12:41A GENDER ANALYSIS OF RESTAURANT EMPLOYEE PROFILES AND PERCEPTIONS IN SOUTH AFRICA Submitted in fulfilment of the academic requirements for the degree of Master of Science in 176https://tkp.tourism.gov.za/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
23352022Tourism is widely considered to be a viable vector for sustainable socio-economic development on the African continent due to the integrative nature of its value chain (forward and backward linkages with suppliers and service providers), as well as economic multiplier effect (tourism receipts, export products, employment creation, local economic development) (Matiza & Slabbert, 2019). However, in light of the COVID-19 pandemic-induced moratorium on international travel, tourism demand is expected to contract by up to 75% in 2020 (Ruiz-Estrada, Park & Lee, 2020). According to the World Tourism Organisation globally tourism contracted with 73% in 2020 and 72% in 2021 (UNWTO, 2022). Arrivals to Africa contracted by 69% in 2020 and 74% in 2021. The result was the same for South Africa where arrivals contracted by 73% in 2020 and 78% in 2021 (UNWTO). The discovery of the new COVID-19 variant, Omicron, disrupted global travel again in 2021. As a result, a significant proportion of tourism destination countries focused on pivoting from international tourism toward domestic tourism as a strategy to resuscitate the tourism market (Organisation for Economic Cooperation and Development, OECD - 2020). However, in South Africa, the over-reliance on international tourists for many years added pressure to the industry but also a recognition of the importance of domestic tourists that should be the backbone of the industryNorth-West UniversityReportTourism Sector Demand and SupplyN4FUYHAX2DSF-245590710-100https://tkp.tourism.gov.za/ResearchRepo/SeminarDocs/South%20African%20tourism%20sector%20demand%20and%20supply-towards%20post-COVID-19%20resilience.pdf?csf=1&e=xuzEPHPresentation2022/06/20 10:51:28FINAL REPORT SOUTH AFRICAN TOURISM SECTOR DEMAND AND SUPPLYTOWARDS POST- COVID-19 RESILIENCE ABBREVIATIONS GDP Gross Domestic Product SADC Southern African Development 489https://tkp.tourism.gov.za/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
2336Athi Ntwakumba2022Hospitality can be described as the friendly reception and entertainment of guests, visitors or strangers and usually includes food and accommodation. Because of the line of business, it requires employees with various levels of expertise, however, there are challenges in retaining these employees. The challenge of employee retention in the hotel subsector has been reported by multiple studies around the world, which have consistently reported high employee turnover in hotels. Most of these studies report on data obtained in Europe and North America and the literature lacks African data, with limited studies from South Africa. Much of the literature on staff turnover and retention focuses on hotels and not the high turnover observed in restaurants. This identified the need to focus on this gap as the researcher observed staff turnover within the restaurants. Therefore, this study was undertaken to investigate staff turnover in the restaurant sector, specifically within the kitchen department. The specific aim of the study was to assess staff turnover within these restaurant kitchens, to determine the status, causes and impact thereof.Cape Peninsula University of TechnologyDissertationN4FUYHAX2DSF-245590710-1232022/09/28 16:08:09STAFF TURNOVER WITHIN RESTAURANT KITCHENS IN CAPE TOWN CENTRAL BUSINESS DISTRICT A dissertation submitted in fulfilment of the requirements for the degree It was found that in both 163https://tkp.tourism.gov.za/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
23382022The COVID-19 pandemic is catalysing changes in consumer demands as well as necessitating a paradigm shift for research on tourist behaviour and decision making. Demand is intensifying for safe spaces where social distancing is possible. The large group movement of people, and therefore the phenomenon of ‘mass tourism’, has been severely compromised as it imposes great health risks with travellers vulnerable to health hazards and points to opportunities in alternative niche forms of tourism. As a result of risk perceptions surrounding COVID-19, the tourism sector is projected to see an expansion in various forms of special interest or ‘niche travel’ which is driven primarily by the confidence of travelling in smaller groups and a less risk-prone environment Arguably in the ‘new normal’ of a post-COVID-19 world consumers re-orient away from mass tourism experiences and instead search out what are termed as ‘niche tourism’ products and experiences. South Africa's diverse landscapes, rich natural and cultural heritage, and traditional knowledge can lay a breeding ground for the promotion of alternative tourism within the country. Indeed, niche tourism can play an ever more vital role in South Africa and is an opportunity to investigate tourism offerings in which smaller-scale, controlled and operated niche products can be established to satisfy the changing demands and needs of consumers. The pandemic further underlines the importance of developing interventions that are targeted to the requirements of specific niches. Research is therefore necessary to inform interventions that should consider the changing supply-demand situations of particular niches during and post COVID-19. Within the competitive world of tourism similarity is the enemy and niche products are a way to escape sameness. This points to the necessity for investigating supply and demand issues around different forms of niche tourism.University of JohannesburgReportTourism Sector Demand and SupplyN4FUYHAX2DSF-245590710-101https://tkp.tourism.gov.za/ResearchRepo/SeminarDocs/Stimulating%20sector%20demand%20and%20supply%20through%20niche%20tourism%20development-%20the%20case%20of%20rural%20tourism%20in%20selected%20provinces.pdf?csf=1&e=2QnchYPresentation2022/06/20 10:00:07FINAL REPORT STIMULATING SECTOR DEMAND AND SUPPLY THROUGH NICHE TOURISM DEVELOPMENT: THE CASE OF RURAL TOURISM IN SELECTED PROVINCES ii EXECUTIVE SUMMARY The COVID-19 177https://tkp.tourism.gov.za/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
23552022The report provides the context of the study, stipulating the aim, objectives and research questions. In relation to the rationale and purpose of the research, the importance of domestic tourism globally and in South Africa specifically is highlighted. Furthermore, domestic tourism’s role in the tourism sector’s recovery post the devastating impacts of the COVID-19 pandemic is underscored. The theoretical/ conceptual framework that informs the research is the sustainable tourism development approach, embedded in an ecosystem-based operational model, that permits an examination of complex systems and phenomena (such as tourism) that have multi-dimensional aspects and impacts influenced by environmental, political, economic, and social factors.University of KwaZulu-NatalReportRevolutionising Domestic TourismN4FUYHAX2DSF-245590710-102https://tkp.tourism.gov.za/ResearchRepo/SeminarDocs/UKZN%20Re-examining%20perspective%20on%20recovery%20of%20South%20Africa%27s%20domestic%20Tourism%20ina%20COVID19%20environment.pdf?csf=1&e=h6aOZkPresentation2022/06/24 13:02:55Resilience: the ability/ capacity to adapt to changes as well as recover from or deal with challenges, difficulties and risks Sustainability: is a complex phenomenon of engaging in 234https://tkp.tourism.gov.za/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
2386Mzukisi Cwibi2022Companies seek to maintain a competitive advantage in the marketplace. One of the means to achieve competitive advantage is to employ people who are motivated to perform their duties to the best of their abilities. Motivational programmes and practices should therefore form part of a company’s human resource strategy. Rewards are among the many ways of motivating employees to act in accordance with organisational goals. This study explores management’s perceptions of effective reward systems for employees at selected five-star hotels in the Cape Town central business district (CBD). An exploratory research design was adopted, customary in cases where the problem must be defined more precisely before an approach can be developed. The study made use of semi-structured interviews to collect qualitative data on rewards systems in the selected five-star hotels in line with the research objectives. Fourteen interviews with managers working in five-star hotels were conducted. The non-probability sampling method of purposive and convenience sampling was applied to select participants working in top management in the administrative departments of the hotels. Analysis of the interview data was guided by Creswell’s six-step methodology, in terms of which the interviews were initially recorded, transcribed and presented in narrative form. The findings of the study indicated that five-star hotels use extrinsic reward systems (commission, salary increase, cash, shopping vouchers, provident fund, bonus) and intrinsic reward systems (appreciation/praise, training, birthday gifts/presents, recognition, employee of the month, complimentary stay, positive feedback from superiors, mentoring, meal voucher, delegation). The study revealed that employees prefer extrinsic to intrinsic rewards. The study revealed that the rewards system attracts, keeps and motivates employees to perform consistently at optimal levels. The absence of a rewards system leads to demoralised employees, poor performance, low productivity, staff turnover, and negative attitudes and behaviour. According to results of the study, the researcher recommends that managers implement balanced and effective rewards, both intrinsic and extrinsic, as employees are the most precious asset of an organisation. Hotel establishments should also invest in educating their employees to improve their work environments. This is to ensure that employees value non-financial rewards as much as they value financial rewards.Cape Peninsula University of TechnologyDissertationN4FUYHAX2DSF-245590710-1212023/03/31 06:54:02MANAGEMENT’S PERCEPTIONS OF EFFECTIVE EMPLOYEE REWARD SYSTEMS AT SELECTED FIVE-STAR HOTELS IN THE CAPE TOWN CENTRAL BUSINESS DISTRICT A dissertation submitted in fulfilment of the 57https://tkp.tourism.gov.za/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf
2389Nhlanhla Lucky Nkobi2022From the advent of democracy in South Africa, colonial and apartheid-era heritage has been a source of on-going robust debates as this nation state grapples with the question of national identity and collective remembrance. In line with the Constitution‟s aspiration for a South African society that is “united in diversity”, the democratic government has been adamant that the question of national identity must be tackled within the ambit of “reconciliation”, “social cohesion” and “nation-building”. Drawing on the case study of Durban in the KwaZulu-Natal province of South Africa, this investigation highlights the evolution of the meaning of contested heritage from the colonial period, through the apartheid era, up until the democratic dispensation.University of PretoriaDissertationN4FUYHAX2DSF-245590710-1062022/07/20 12:23:30THE ROLE OF TOURISM IN LOCAL DEBATES ON CONTESTED HERITAGE: A CASE STUDY OF DURBAN, KWAZULU-NATAL, SOUTH AFRICA Submitted as requirement for the degree To all of those who have 115https://tkp.tourism.gov.za/ResearchRepo/Shared Documents/Forms/AllItems.aspxpdfFalsepdf